At Prepa Furniture Shop, we’re committed to providing premium organizational solutions with exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a smooth experience with your marker boards, bulletin boards, and storage products.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping ($12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after shipping

Free Shipping (Orders over $50):
– Carrier: EMS
– Delivery time: 15-25 business days after shipping

Note: Delivery times may vary slightly depending on your location and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

Returns & Exchanges Policy

We stand behind the quality of our premium organizational products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • In original, unused condition
  • In the original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Products

Due to hygiene or customization reasons, the following products cannot be returned:

  • Opened or used cork bulletin boards (3M Cork Bulletin Board, Best-Rite Eco-Friendly Cork Board)
  • Custom-sized or cut shelving units (Alera™ Industrial Wire Shelving Starter Sets)
  • Installed or marked dry-erase boards (Balt® Visionary Magnetic Glass Boards, Best-Rite® ABC Porcelain Marker Boards)

Return Process

Step 1: Submit Your Request
Within 15 days of receiving your order, email us at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body: Include product name, reason for return, and preferred resolution (refund or exchange)

Step 2: Receive Authorization
Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (1431 Kenton Lands Rd, Erlanger, US 41018)

Step 3: Ship Your Return
Package the item securely with all original materials and include your return authorization number. We recommend:

  • Using a trackable shipping method
  • Insuring the package for its full value

Step 4: Processing Your Request
Once we receive and inspect your return (typically within 5 business days):

  • Refunds: Processed to your original payment method within 3-5 business days
  • Exchanges: Replacement item ships within 2 business days after return approval

Refund Details

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal):

  • Credit/Debit Cards: 3-5 business days after processing (depending on your bank)
  • PayPal: Typically within 24 hours of processing

Important Notes:

  • Original shipping fees are non-refundable
  • For exchanges, we cover standard shipping costs for the replacement item
  • International customers are responsible for return shipping costs and any customs fees

Damaged or Defective Items

If you receive a damaged or defective product (such as a dented aluminum frame or faulty marker board surface):

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange for a free return and expedited replacement

Need Assistance?

Our organizational solutions specialists are happy to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] or call during business hours.

Thank you for choosing Prepa Furniture Shop for your premium organizational needs!