At Prepa Furniture Shop, we stand behind the quality of our premium organizational products including marker boards, cork bulletin boards, and storage solutions. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange, provided they are:

  • In original, unused condition
  • In the original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

The following products cannot be returned due to hygiene or customization reasons:

  • Opened or used cork bulletin boards (3M Cork Bulletin Board, Best-Rite Eco-Friendly Cork Board)
  • Custom-sized or cut shelving units (Alera™ Industrial Wire Shelving Starter Sets)
  • Installed or marked dry-erase boards (Balt® Visionary Magnetic Glass Boards, Best-Rite® ABC Porcelain Marker Boards)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Prepa Furniture Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name]
Reason for Return: [Brief Explanation]
Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

I confirm the item is in its original condition and packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our customer service team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (1431 Kenton Lands Rd, Erlanger, US 41018)

Step 3: Ship Your Return

Package the item securely with all original materials and include your return authorization number. We recommend:

  • Using a trackable shipping method
  • Insuring the package for its full value
  • For exchanges: Clearly mark if you’re returning the entire order or specific items

Step 4: Processing Your Request

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refunds: Will be processed to your original payment method within 3-5 business days
  • Exchanges: Your replacement item will ship within 2 business days after return approval

Refund Details

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal):

  • Credit/Debit Cards: 3-5 business days after processing (depending on your bank)
  • PayPal: Typically within 24 hours of processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Damaged or Defective Items

If you receive a damaged or defective product (such as a dented aluminum frame or faulty marker board surface):

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange for a free return and expedited replacement

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD and may be subject to currency fluctuations
  • Processing may take additional time for international shipments

Need Help?

Our organizational solutions specialists are happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call during business hours.

We appreciate your trust in Prepa Furniture Shop for your marker boards, bulletin boards, and storage needs.